Kyabram Country Motel Cancellation Policy
Effective Date: January 1, 2024
At Kyabram Country Motel, we strive to offer a seamless experience for our guests. However, we understand that circumstances may require changes to your travel plans. To ensure a transparent process, please familiarize yourself with our cancellation policy outlined below:
1. Cancellation Notice Period:
- Guests are required to cancel their reservation at least 48 hours prior to the scheduled arrival date. This means that you must notify us of your cancellation at least 48 hours before the check-in time on your reservation day.
2. How to Cancel:
- To cancel your reservation, please contact us via phone at +61 3 5885 3577 or email at bookings@kyabrammotel.com.au. It is essential to receive a cancellation confirmation from us to ensure the proper processing of your request.
3. Cancellation Charges:
- Cancellations made within the 48-hour notice period will incur a cancellation fee equivalent to the cost of one night's stay.
- In the event of a no-show without any prior cancellation notice, guests will be charged for the entire duration of the stay as originally booked.
4. Non-Refundable Policy:
- Regardless of the timing of the cancellation, please note that the cancellation fee is non-refundable.
5. Early Departures:
- If you decide to depart earlier than your scheduled departure date, kindly inform our front desk staff at your earliest convenience. Early departures will be treated as cancellations, and no refunds will be provided for the unused portion of the stay.
6. Exceptions:
- Kyabram Country Motel may, at its discretion, consider waiving cancellation fees in exceptional circumstances. Decisions are made on a case-by-case basis and require management approval.
7. Third-Party Bookings:
- If your reservation was made through a third-party service or travel agent, please contact them directly for assistance with your cancellation. Terms of cancellation may vary based on their policies.
We appreciate your understanding of our cancellation policy, as it enables us to manage our bookings efficiently and provide all our guests with a high-quality experience. If you have any questions or need further clarification, please do not hesitate to contact us.
Thank you for choosing Kyabram Country Motel for your stay.
Sincerely,
Karen, Manager Kyabram Country Motel Contact Information: +61 3 5885 3577, bookings@kyabrammotel.com.au